Support Center Introduction

You're in the right place.

This is the Gozunga Support Center. How-tos for the Cloud Management Portal, and a place to reach us when something is stuck.

If you are new

Start with Creating Your Account.

We review every signup. That usually takes up to one business day. We email if we need more. When you are approved, you get an invitation to the Identity Portal to set a password. MFA is required. See Supported Multifactor Authentication (MFA) Methods.

Then the Cloud Management Portal is home base. Cloud Management Portal Introduction is the first tour: project, billing, teammates. After that, put a server on the network with Creating and Managing Virtual Machines.

Open a ticket

From the Support Center home, use Submit Ticket. Tell us what is going on. If it is about a VM, include the project, the server name, and the public IP.

If you are not registered here, Track a Ticket with the email and ticket number from our reply. You can also write support@gozunga.com.

Guides

Build and get in:

• Creating and Managing Virtual Machines
• Using Security Groups
• SSH Key Management
• Supported Operating Systems
• Custom images
• Default Usernames for Cloud Instances
• Snapshots and backups
• Console and rescue

Disks and networks:

• Storage Options
• Infrastructure Networking
• Object storage in the portal
• Using Cyberduck with Gozunga's Object Storage API
• Configuring s3cmd with Gozunga Cloud Files

Networks:

• DNS zones
• Load balancers

Account, billing, and the platform:

• Supported Social Logins
• Supported Payment Methods
• Scheduled Maintenance Policy

When you need the API: API Authentication and API Endpoints.